All systems are operational
Scheduled Maintenance
[Scheduled] iLab Australia Instance Server Migration

As part Agilent's commitment to make our infrastructure more resilient we will be moving our shared NFS mount from the Australian utility server into AWS EFS and the iLab Site Reliability Engineering team is performing a server migration on the iLab Australia instance this weekend (15/12/2018 and 16/12/2018). The process will be completed with some small downtime on Tuesday December 18th, 12:00 AM AEDT. If you have any questions or concerns, please feel free to open a support ticket by emailing ilab-support@agilent.com.

Past Incidents

Friday, December 14th, 2018

No incidents reported

Thursday, December 13th, 2018

No incidents reported

Wednesday, December 12th, 2018

No incidents reported

Tuesday, December 11th, 2018

No incidents reported

Monday, December 10th, 2018

No incidents reported

Sunday, December 9th, 2018

iLab Australia/New Zealand AU Site Confirm Usage Page Outage

[December 10th - 02:50 PM AEDT] - Attempts to load the confirm usage page, on the iLab application, for core facility site administratores may be resulting in errors. iLab Site Reliability Engineers are investigating.

[December 10th - 03:06 PM AEDT] - iLab Site Reliability Engineers have found the issue are working to implement a fix.

[December 10th - 03:31 PM AEDT] - The fix has been implemented and deployed into the AU production site. We have confirmed our systems are operating as expected again.

For more information or questions, you can contact iLab Support at ilab-support@agilent.com or by calling 1-800-690-2957 and leave a voicemail if outside of standard business hours.

Saturday, December 8th, 2018

No incidents reported

Friday, December 7th, 2018

No incidents reported

Thursday, December 6th, 2018

iLab North America iLab North American Instance Down Time

[03:15 PM U.S. EST] - The iLab North American site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. iLab Site Reliability Engineers are investigating the cause and will provide an update as soon as possible.

[03:36 PM U.S. EST] - iLab Site Reliability Engineers have identified a likely cause of the database load.

[03:50 PM U.S. EST] - iLab Site Reliability Engineers have introduced preliminary mitigations and continue to investigate the root cause.

[04:40 PM U.S. EST] - iLab Site Reliability Engineers have put in place a fix to restore database health and the service is back to healthy operation.

Wednesday, December 5th, 2018

No incidents reported

Tuesday, December 4th, 2018

No incidents reported

Monday, December 3rd, 2018

No incidents reported

Sunday, December 2nd, 2018

No incidents reported

Saturday, December 1st, 2018

No incidents reported