All systems are operational

Past Incidents

Wednesday, November 21st, 2018

No incidents reported

Tuesday, November 20th, 2018

iLab North America iLab North American Instance Update

[07:30 AM U.S. EST] - Data migration in progress and continued overnight.

[10:05 AM U.S. EST] - Data migration is near complete and most information should be populated back into the iLab sites, like service requests, reservations and billing invoices.

Please be advised that there may be some general slowness within the iLab application at times, until the process is fully complete.

If there are any questions, please contact iLab Support at ilab-support@agilent.com or by calling 1-800-690-2957.

Monday, November 19th, 2018

iLab North America iLab North American Instance Update

[08:00 AM U.S. EST] - Data migration is still in progress. Some items like past invoices may not be visible on the front end, until this process is complete.

[11:41 PM U.S. EST] - Website under heavy load and there may be periods of instability within the iLab application.

[12:01 PM U.S. EST] - iLab Site Reliability Engineers working network service provider to increase bandwidth within the server to simultaneously accommodate site usage and data migration.

[12:51 PM U.S. EST] - Data migration suspended temporarily.

[02:50 PM U.S. EST] - iLab Site Reliability Engineers have restarted the data migration process.

[06:30 PM U.S. EST] - Data migration ongoing and continuing overnight.

Please be advised that during this time, there may be some general slowness within the iLab application.

If there are any questions, you can contact iLab Support at ilab-support@agilent.com or by calling 1-800-690-2957.

Sunday, November 18th, 2018

iLab North America iLab North American Instance Update

[05:05 AM U.S. EST] - Application deployment into remaining North American servers and iLab sites. Data migration still in progress.

[06:00 AM U.S. EST] - Web server restarted to point all North American iLab servers to the new instance.

[06:19 AM U.S. EST] - All configurations and application deployment are complete for entire North American instance.

[08:00 AM U.S. EST] - iLab Site Reliability Engineers monitoring new server performance and stability.

[11:00 AM U.S. EST] - Data migration continuing to run and still in progress.

[01:26 PM U.S. EST] - iLab Site Reliability Engineers have temporarily disabled the data migration process to investigate inability to use key features, like creating reservations and submitting project requests in the application.

[04:01 PM U.S. EST] - Issue with creating reservations and submitting requests, as well as other iLab features should be resolved and stable. Data migration has restarted and in progress.

[08:17 PM U.S. EST] - Data migration continuing to run and still in progress. Data is being restored, starting with work done most recently. Due to the size of the data being restored, completion of the re-indexing can take another 2 days.

Please be advised that there may be some general slowness in the iLab application during this time.

For more information or questions, you can contact iLab Support at ilab-support@agilent.com or by calling 1-800-690-2957 and leave a voicemail if outside of standard business hours.

Saturday, November 17th, 2018

iLab North America iLab North American Instance Service Update

[05:19 AM U.S. EST] - iLab Site Reliability Engineers are working with network service provider to re-provision servers, where scheduled import and export jobs, like nightly PI fund files, are hosted.

[08:34 AM U.S. EST] - Data migration continuing and information like submitted requests and reservation data should be populating throughout the weekend.

[12:43 PM U.S. EST] - iLab Network Service Provider has begun work on provisioning the servers.

[04:40 PM U.S. EST] - iLab Network Service Provider has provisioned 80% of the new servers.

[06:34 PM U.S. EST] - iLab received access to all of the new servers and iLab Site Reliability Engineers have begun process on sorting the configuration to deploy to the iLab application.

[08:36 PM U.S. EST] - iLab Site Reliability Engineers have completed the configuration process and have begun the process of deploying into the iLab application.

[10:02 PM U.S. EST] - Majority of the North American servers have now been restored. Remaining servers will be completed on Sunday November 18th, 2018. Data migration still in progress.

Please be advised that periods of instability may occur over the weekend.

For more information, contact iLab Support if there are any questions at ilab-support@agilent.com or by calling 1-800-690-2957 and leave a voicemail.

Friday, November 16th, 2018

iLab North America iLab North American Instance Downtime

[07:02 AM U.S. EST] - iLab Site Reliability Engineers received alert from server monitor on North American instance.

[07:15 AM U.S. EST] - iLab North American sites are confirmed inaccessible.

[07:25 AM U.S. EST] - iLab Site Reliability Engineers confirm outage is on the network service provider.

[07:29 AM U.S. EST] - iLab Site Reliability Engineers working with cloud service provider to troubleshoot site outage.

[08:00 AM U.S. EST] - Issue has been identified and is actively being worked on for a fix. Thank you for your continued patience.

[08:29 AM U.S. EST] - iLab has confirmed to be a hardware issue on the physical host.09

[09:05 AM U.S. EST] - iLab is continuing to work on a fix for this issue with the cloud service provider.

[10:00 AM U.S. EST] - iLab is continuing to work on a fix for this issue with the cloud service provider.

[01:15 PM U.S. EST] - No ETA on when service will be fully restored from cloud service provider. iLab Site Reliability Engineers are investigating alternative solutions.

[01:45 PM U.S. EST] - iLab Engineers have partially restored service to the back-end search functionality, which was the one of the main points of failure in today's incident. In order to expedite access back into iLab and let users access system features, we have temporarily restored this search functionality, understanding that not all information will be visible to you. Items like searching for service requests, calendar events will be restored over the course of the next several hours.

[03:12 PM U.S. EST] - iLab engineers have created a replacement search server and initiated re-indexing of the data. As the data is added to the new search server, it will become available on the iLab site.

[04:35 PM U.S. EST] - Network service provider continuing to reboot hardware to restore iLab sites fully. Periods of instability may occur over the weekend.

We apologize for any inconvenience that this has brought to your daily operations and if there are any questions, please email iLab Support at ilab-support@agilent.com or call 1-800-690-2957.

Thursday, November 15th, 2018

iLab North America iLab North American Instance May Be Experiencing Some Slowness

[08:35 AM U.S. EST] - Customers on the iLab North American instance may be experiencing slower than usual response time, when accessing the site. iLab Site Reliability Engineers have identified the issue and are working to restore services to normal performance levels as soon as possible.

[11:00 AM U.S. EST] - iLab Site Reliability Engineers completed optimization within site database and completed server restart. iLab site returning to stable levels.

[11:30 AM U.S. EST] - iLab site should be stable and optimized and performance issues have been resolved.

If there are any questions, please contact iLab Support at ilab-support@agilent.com or 1-800-690-2957.

Wednesday, November 14th, 2018

No incidents reported

Tuesday, November 13th, 2018

No incidents reported

Monday, November 12th, 2018

No incidents reported

Sunday, November 11th, 2018

No incidents reported

Saturday, November 10th, 2018

No incidents reported

Friday, November 9th, 2018

iLab Europe European Site Interruption

[08:12 PM London Time] - Service disruption for iLab EU site. iLab Engineers investigating.

[08:19 PM London Time] - iLab Site Reliability Engineers have identified issue to be on the cloud network server.

[08:44 PM London Time] - Cloud server has identified the issue and working to resolve immediately. More information can be found at http://zrh.status.cloudsigma.com/

[09:12 PM London Time] - iLab EU site should be operational and iLab Site Reliability Engineers will continue monitoring the service.

Thursday, November 8th, 2018

No incidents reported