All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance - Multiple Instances

On Saturday April 27th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents



Past Incidents

Wednesday, July 4th, 2018

No incidents reported

Tuesday, July 3rd, 2018

No incidents reported

Monday, July 2nd, 2018

No incidents reported

Sunday, July 1st, 2018

No incidents reported

Saturday, June 30th, 2018

No incidents reported

Friday, June 29th, 2018

No incidents reported

Thursday, June 28th, 2018

No incidents reported

Wednesday, June 27th, 2018

No incidents reported

Tuesday, June 26th, 2018

No incidents reported

Monday, June 25th, 2018

No incidents reported

Sunday, June 24th, 2018

No incidents reported

Saturday, June 23rd, 2018

No incidents reported

Friday, June 22nd, 2018

No incidents reported

Thursday, June 21st, 2018

No incidents reported

Wednesday, June 20th, 2018

No incidents reported

Tuesday, June 19th, 2018

No incidents reported

Monday, June 18th, 2018

No incidents reported

Sunday, June 17th, 2018

No incidents reported

Saturday, June 16th, 2018

No incidents reported

Friday, June 15th, 2018

No incidents reported

Thursday, June 14th, 2018

No incidents reported

Wednesday, June 13th, 2018

iLab US DFCI Site Interruption

[12:47 PM U.S. EST] - Service disruption for iLab DFCI site. iLab Engineers investigating.

[12:52 PM U.S. EST] - Site Reliability Engineering (SRE) team engaged and started investigation.

[2:45 PM U.S. EST] - iLab DFCI site services restored.

Tuesday, June 12th, 2018

No incidents reported

Monday, June 11th, 2018

No incidents reported

Sunday, June 10th, 2018

System Unavailable For Some Customers

[4:30 AM U.S. EST] - Major service disruption for North America, investigating.

[12:45 PM U.S. EST] - Agilent Infrastructure team has applied some server upgrades to the Search microservice.  They have disabled some functionality of the search and interlock capabilities in iLab, so the team is working on restoring the service.  Apologies for the delay and we'll provide another update in an hour.

[1:20 PM U.S. EST] - All services have been restored and iLab site should be operational.

Saturday, June 9th, 2018

No incidents reported

Friday, June 8th, 2018

No incidents reported

Thursday, June 7th, 2018

No incidents reported

Wednesday, June 6th, 2018

No incidents reported

Tuesday, June 5th, 2018

No incidents reported