All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for two of Agilent’s SaaS products: CrossLab iLab and SLIMS. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab U.S. Server - General Maintenance

On Saturday August 15th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Saturday, August 15th, 2020

No incidents reported

Friday, August 14th, 2020

No incidents reported

Thursday, August 13th, 2020

No incidents reported

Wednesday, August 12th, 2020

No incidents reported

Tuesday, August 11th, 2020

No incidents reported

Monday, August 10th, 2020

iLab US iLab General U.S. Performance Issues

[Monday August 10th, 2020; 2:35 PM (U.S. EST)] - iLab U.S. server experiencing issues within an instance that may cause sites on this server to not be reachable. Does not include Stanford site.

[Monday August 10th, 2020; 2:40 PM (U.S. EST)] - Agilent Site Reliability Engineers have begun investigation and are working to resolve as soon as possible.

[Monday August 10th, 2020; 3:03 PM (U.S. EST)] - Agilent Engineers have found the issue, with Network provider and site operation have begun returning to normal levels. Engineers will continue to monitor servers.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Sunday, August 9th, 2020

No incidents reported

Saturday, August 8th, 2020

iLab US iLab General Maintenance - Multiple Servers

On Saturday August 8th, 2020 at 12 AM (U.S. PST), Agilent Site Reliability Engineers and Network Engineers will be doing maintenance on the > DCX environment, affecting the following server instances:

  • iLab Stanford
  • iLab Status Site
  • iLab Image Controller

Maintenance is planned for 2 hours and during this time, intermittent connectivity loss is expected, when accessing the iLab status site, iLab Stanford site and images used across all iLab sites.

[Saturday August 8th; 12:37 AM (U.S. PST)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab US iLab U.S. Server - General Maintenance

On Saturday August 8th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • API instance
  • Kiosk instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 8th; 4:10 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, August 7th, 2020

No incidents reported

Thursday, August 6th, 2020

No incidents reported

Wednesday, August 5th, 2020

iLab US iLab General U.S. Performance Issues

[Wednesday August 5th, 2020; 6:00 PM (U.S. EST)] - iLab sites, not including DFCI and Stanford, are experiencing higher queue loads on the server and users may not be able to complete certain transactions.

[Wednesday August 5th, 2020; 6:12 PM (U.S. EST)] - Agilent Site Reliability Engineers have found the issue and are working to resolve.

[Wednesday August 5th, 2020; 6:40 PM (U.S. EST)] - Agilent Site Reliability Engineers have restarted the server instance that was having back-ups and error rates are dropping.

[Wednesday August 5th, 2020; 6:55 PM (U.S. EST)] - Issue has been resolved and application should be stable now. Agilent Engineers are continuing to monitor.

[Wednesday August 5th, 2020; 7:45 PM (U.S. EST)] - Some issues still persist, where users are unable to perform certain tasks. Agilent Engineers are investigating.

[Wednesday August 5th, 2020; 8:06 PM (U.S. EST)] - Agilent Engineers have found the issue and have cleared them, as well as restarted the instance having the issues.

[Wednesday August 5th, 2020; 8:15 PM (U.S. EST)] - Issue should be resolved and Agilent Engineers are monitoring.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

Tuesday, August 4th, 2020

No incidents reported

Monday, August 3rd, 2020

No incidents reported

Sunday, August 2nd, 2020

No incidents reported

Saturday, August 1st, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday August 1st, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 1st; 4:45 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, July 31st, 2020

No incidents reported

Thursday, July 30th, 2020

No incidents reported

Wednesday, July 29th, 2020

No incidents reported

Tuesday, July 28th, 2020

No incidents reported

Monday, July 27th, 2020

No incidents reported

Sunday, July 26th, 2020

No incidents reported

Saturday, July 25th, 2020

iLab US iLab Stanford Data Migration

We will be migrating our Stanford customers from our U.S. instance to a new PAN based server instance on Saturday July 25th, 2020 at 10:30 AM (U.S. PST). Migration is expected to take 24 hours and during this time, the iLab site may be unavailable.

[Saturday July 25th; 10:32 AM (U.S. PST)] - Agilent Site Reliability Engineers have begun process to migrate Stanford server instance.

[Saturday July 25th; 2:57 PM (U.S. PST)] - Migration and data index are both complete. Site is being tested for vulnerabilities.

[Saturday July 25th; 9:10 PM (U.S. PST)] - All operations have been tested and issue found with exporting of large data reports. Agilent Engineers are investigating.

[Saturday July 25th; 9:35 Pm (U.S. PST)] - Issue with large report export has been resolved and all site features are functional.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab US iLab U.S. Server - General Maintenance

On Saturday July 25th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • API instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday July 25th; 4:30 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, July 24th, 2020

No incidents reported

Thursday, July 23rd, 2020

No incidents reported

Wednesday, July 22nd, 2020

No incidents reported

Tuesday, July 21st, 2020

iLab US iLab U.S. Server Performance Issues

[Tuesday July 21st, 2:24 PM (U.S. EST)] - iLab sites, except DFCI and Stanford, on the U.S. server experiencing general slowness and may not available for users.

[Tuesday July 21st, 2:30 PM (U.S. EST)] - Agilent Site Reliability Engineers have identified the issue and have begun process to resolve.

[Tuesday July 21st, 2:35 PM (U.S. EST)] - Issue has been resolved and Agilent Engineers will continue to monitor.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

Monday, July 20th, 2020

No incidents reported

Sunday, July 19th, 2020

No incidents reported

Saturday, July 18th, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday July 18th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • DFCI API instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, July 18th, 2020 at 3:00 AM (U.S. EST)] - Maintenance complete and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, July 17th, 2020

No incidents reported