All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for two of Agilent’s SaaS products: CrossLab iLab and SLIMS. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab U.S Server Modification

On Saturday July 11th, 2020 at 11:30 PM (U.S. EST), Agilent Site Reliability Engineers will making modifications on the auto commit mode within the U.S. Server Instance (not including DFCI). Maintenance is planned for 30 minutes, without any downtime. There may be disruption in accessing the Storeroom and Requisitioning features during this time.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Sunday, July 5th, 2020

No incidents reported

Saturday, July 4th, 2020

iLab Catalog Database Server Modification

On Saturday July 4th, 2020 at 11:30 PM (U.S. EST), Agilent Site Reliability Engineers will making modifications on the auto commit mode within the Catalog Database Server Instance. Maintenance is planned for 30 minutes, without any downtime. There may be disruption in accessing the Storeroom and Requisitioning features during this time.

[Saturday July 4th, 2020 at 11:44 PM (U.S. EST)] - Maintenance complete and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, July 3rd, 2020

No incidents reported

Thursday, July 2nd, 2020

No incidents reported

Wednesday, July 1st, 2020

No incidents reported

Tuesday, June 30th, 2020

iLab US iLab U.S. Server Performance Issues

[Tuesday June 30th, 2:04 PM (U.S. EST)] - iLab sites, except Stanford, on the U.S. server experiencing general slowness and may not available for users.

[Tuesday June 9th; 2:16 PM (U.S. EST)] - Agilent Site Reliability Engineers have begun investigation on server errors.

[Tuesday June 9th; 2:22 PM (U.S. EST)] - Issue has been found and resolved and site should be operational. Engineers will continue to monitory performance.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

Monday, June 29th, 2020

No incidents reported

Sunday, June 28th, 2020

No incidents reported

Saturday, June 27th, 2020

iLab US iLab U.S. - DFCI Server Modification

On Saturday June 27th, 2020 at 11:30 PM (U.S. EST), Agilent Site Reliability Engineers will making modifications on the auto commit mode within the U.S. server - DFCI Instance. Maintenance is planned for 30 minutes, without any downtime.

[Saturday June 27th; 11:44 PM (U.S. EST)] - Maintenance complete and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Content Management Server Migration - All iLab Sites

On Saturday June 27th at 6 AM (UTC), Agilent Site Reliability Engineers will be migrating the iLab Content Management Database onto a more secure server instance. Migration is planned for 2 hours and during this time, some content may not be available. Content can include image logos, images in descriptions and linked documents.

[Saturday June 27th; 8:55 AM (UTC)] - Migration complete and all content on sites working as expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab US iLab U.S. Server - General Maintenance

On Saturday June 27th , 2020 at 2 AM (U.S. EST). Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday June 27th; 5:30 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, June 26th, 2020

iLab US iLab General U.S. Performance Issues

[Friday June 26th, 2020; 3:10 PM (U.S. EST)] - iLab sites, not including DFCI and Stanford, are experiencing higher queue loads on the server and may be unavailable to some users. Agilent Site Reliability Engineers are investigating.

[Friday June 26th, 2020; 3:25 PM (U.S. EST)] - Agilent Site Reliability Engineers have isolated the issue and restarted the servers. Site performance levels are stabilzing.

[Friday June 26th, 2020; 03:31 PM (U.S. EST)] - All issues have been resolved and sites are operational. Agilent will monitor performance.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

Thursday, June 25th, 2020

No incidents reported

Wednesday, June 24th, 2020

No incidents reported

Tuesday, June 23rd, 2020

No incidents reported

Monday, June 22nd, 2020

No incidents reported

Sunday, June 21st, 2020

No incidents reported

Saturday, June 20th, 2020

iLab Europe iLab Europe Server Modification

On Sunday June 21st, 2020 at 4:30 AM (London), Agilent Site Reliability Engineers will making modifications on the auto commit mode within the Canada server. Maintenance is planned for 30 minutes, without any downtime.

[Sunday June 21st; 5:00 AM (London)] - Maintenance completed and all sites operational]

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Canada iLab Canada - Tunnel Maintenance

On Saturday June 20th, 2020 at 11:30 PM (CA EDT), Agilent Site Reliability Engineers and Network Engineers will be updating the security tunnel on the Canada server. Maintenance is planned for 2 hours and during this time, the iLab site may not be accessible.

[Sunday June 21st; 2:30 AM (CA EDT)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab US iLab U.S. Server - General Maintenance

On Saturday June 20th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday June 20th; 4:39 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, June 19th, 2020

iLab Security Patch - All Servers

On Saturday June 20th, 2020, at 3 AM (UTC) Agilent Site Reliability Engineers will be completing a patch to resolve security vulnerabilities on the iLab Load Balancers for all servers. Maintenance is planned for 30 minutes and during this time, no more than 10 minutes of downtime is expected.

Affected server instances:

  • iLab general U.S.
  • iLab DFCI
  • iLab Stanford
  • iLab general Europe
  • iLab general Canada
  • iLab general Australia
  • iLab catalog database

[Saturday June 20th; 3:28 AM (UTC)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, June 18th, 2020

No incidents reported

Wednesday, June 17th, 2020

No incidents reported

Tuesday, June 16th, 2020

No incidents reported

Monday, June 15th, 2020

No incidents reported

Sunday, June 14th, 2020

No incidents reported

Saturday, June 13th, 2020

iLab Canada iLab Canada Server Modification

On Saturday June 13th, 2020 at 11:30 PM (CA EDT), Agilent Site Reliability Engineers will making modifications on the auto commit mode within the Canada server. Maintenance is planned for 30 minutes, without any downtime.

[Saturday June 13th, 2020 at 11:55 PM (CA EDT)] - Maintenance completed and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab US iLab U.S. Server - General Maintenance

On Saturday June 13th at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • DFCI API instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday June 13th; 5:11 AM (U.S. EST)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, June 12th, 2020

No incidents reported

Thursday, June 11th, 2020

No incidents reported

Wednesday, June 10th, 2020

No incidents reported

Tuesday, June 9th, 2020

iLab US iLab U.S. Server Performance Issues

[Tuesday June 9th, 6:04 PM (U.S. EST)] - iLab sites, except Stanford, on the U.S. server experiencing general slowness and may not available for users.

[Tuesday June 9th; 6:10 PM (U.S. EST)] - Agilent Site Reliability Engineers have begun investigation on server errors.

[Tuesday June 9th; 6:36 PM (U.S. EST)] - Issue has been identified on the Network Service Provider side and is being worked on as an >urgent matter.

[Tuesday June 9th; 7:36 PM (U.S. EST)] - Network Service Provider continuing to investigate issues on the server.

[Tuesday June 9th; 8:00 PM (U.S. EST)] - Site performance has improved, however, still some latency with performance. Network Service Provider continuing investigation.

[Tuesday June 9th; 8:37 PM (U.S. EST)] - Site performance levels returning to normal and are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

Monday, June 8th, 2020

iLab US iLab U.S. Sites Internal Server Error

[Monday June 8th; 5:00 PM (U.S. EST)] - iLab U.S. sites, not including DFCI and Stanford, are experiencing intermittent slowness and may not be available.

[Monday June 8th; 5:34 PM (U.S. EST)] - Agilent Site Reliability Engineers have found the issue and have begun work on resolving.

[Monday June 8th, 5:42 PM (U.S. EST)] - iLab U.S. sites are operational. Agilent Site Reliability Engineers will continue to monitor.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

Sunday, June 7th, 2020

No incidents reported

Saturday, June 6th, 2020

iLab US iLab U.S. Server - General Maintenance

On June 6th, 2020 at 2:00 am (EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Kiosk instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday June 6th; 4:30 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.