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About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
SLIMS Cloud Europe - General Maintenance

On Wednesday, June 5, 2024 between 06:00 and 09:00 CEST we will be performing routine maintenance on SLIMS Cloud EU environments (Frankfurt & London).

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 06:00 - 09:00 CEST (Europe)
  • 00:00 - 03:00am (Toronto)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Cloud North America - Canada - General Maintenance

On Thursday, June 6, 2024 between 09:00 - 12:00 CEST we will be performing routine maintenance on SLIMS Cloud North America and Canada environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 09:00 - 12:00 CEST (Europe)
  • 11:00 pm - 02:00 am CST (US)
  • 03:00 am - 06:00 am EST (US)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Cloud Singapore - Sydney - General Maintenance

On Thursday, June 6, 2024 between 13:00 and 16:00 CEST we will be performing routine maintenance on SLIMS Cloud Singapore and Sydney environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 13:00 - 16:00 CEST (Europe)
  • 19:00 - 21:00 (Singapore)
  • 21:00 - 00:00 (Sydney)

Please contact your SLIMS project lead, with any questions or concerns.

Active Incidents




Past Incidents

Monday, June 17th, 2024

No incidents reported

Sunday, June 16th, 2024

No incidents reported

Saturday, June 15th, 2024

iLab Stanford Server Migration

On Saturday June 15th, 2024 at 9:30AM (UTC), maintenance has been scheduled for iLab Stanford.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of 2 hours and iLab site will be unavailable. We apologize in advance for any inconvenience that may be caused.

[Saturday June 15th, 2024 at 10:00AM (UTC)] - Actual downtime is 28 minutes. Maintenance is completed and site is fully operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Australia Server Migration

On Saturday June 15th, 2024 at 7:30AM (UTC), maintenance has been scheduled for iLab Australia.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of 2 hours and iLab site will be unavailable. We apologize in advance for any inconvenience that may be caused.

[Saturday June 15th, 2024 at 8:05AM (UTC)] - Actual downtime is 34 minutes. Maintenance is completed and site is fully operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, June 14th, 2024

iLab ERP Server Migration - All Sites

On Friday June 14th, 2024 at 11:30PM (UTC), maintenance has been scheduled for iLab ERP and this will affect all iLab sites and institutions utilizing the financial integration feature on iLab.

Maintenance is planned for 15 minutes and during this time, please take note that user will be experiencing server downtime of no more than 10 minutes. We apologize in advance for any inconvenience that may be caused.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers. If you do not use iLab servers for file transfers, you will not be impacted. iLab Sites will remain operational for daily workflow and access.

[Saturday June 15th, 2024 at 12:00 AM (UTC)] - Actual downtime is less than 5 minutes. Maintenance complete and all sites are fully operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, June 13th, 2024

iLab Routine Maintenance - Multiple Instances

On Friday June 14th, 2024 at 3:00 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab DFCI
  • iLab ERP
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

[Friday June 14th, 2024 at 4:00 AM (UTC)] - Maintenance complete and all sites are fully operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Stanford Routine Maintenance

On Thursday June 13th, 2024 at 6:00 AM (UTC), routine maintenance has been scheduled for iLab Stanford.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

[Thursday June 13th, 2024 at 6:45 AM (UTC)] - Maintenance complete and all sites are fully operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, June 12th, 2024

No incidents reported

Tuesday, June 11th, 2024

No incidents reported

Monday, June 10th, 2024

No incidents reported

Sunday, June 9th, 2024

No incidents reported

Saturday, June 8th, 2024

iLab Routine Maintenance - Multiple Instances

On Saturday June 8th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Saturday June 8th, 2024 at 6:30 AM (UTC)] - Maintenance complete and all sites are fully operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, June 7th, 2024

No incidents reported

Thursday, June 6th, 2024

No incidents reported

Wednesday, June 5th, 2024

No incidents reported

Tuesday, June 4th, 2024

No incidents reported

Monday, June 3rd, 2024

No incidents reported

Sunday, June 2nd, 2024

No incidents reported

Saturday, June 1st, 2024

CrossLab Connect Routine Maintenance

Routine maintenance on CrossLab Connect instance scheduled for Saturday June 1st, 2024; 7:00AM (UTC),

[Monday June 3rd; 1:15 AM (UTC)] - CLC General Maintenance has completed with no issues and the site(s) are fully operational

Please contact the Agilent crosslab.support@agilent.com mailbox with any questions or concerns.

iLab Europe Routine Maintenance

On Saturday June 1st, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instance and API:

  • iLab Europe

Maintenance is planned for 1 hour and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

[Saturday June 1st, 2024; 5:30 AM (UTC)] - Maintenance complete and all sites are fully operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, May 31st, 2024

No incidents reported

Thursday, May 30th, 2024

No incidents reported

Wednesday, May 29th, 2024

No incidents reported

Tuesday, May 28th, 2024

No incidents reported

Monday, May 27th, 2024

No incidents reported

Sunday, May 26th, 2024

No incidents reported

Saturday, May 25th, 2024

Seahorse Analytics Seahorse Analytics

On Saturday 25th May 2024 05:00 AM UTC, routine maintenance on Agilent Seahorse Analytics is planned for 1 Hour and during this time you will not be able to access the Seahorse Analytics application for about 30 minutes. We apologize in advance for any inconvenience that may be caused.

[Saturday 25th May 2024 06:00 AM UTC] - Maintenance complete and site is operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

iLab Routine Maintenance - Multiple Instances

On Saturday May 25th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

[Saturday May 25th; 5:30 AM (UTC)] - Maintenance complete and all sites are fully operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, May 24th, 2024

No incidents reported

Thursday, May 23rd, 2024

No incidents reported

Wednesday, May 22nd, 2024

No incidents reported

Tuesday, May 21st, 2024

No incidents reported

Monday, May 20th, 2024

No incidents reported

Sunday, May 19th, 2024

No incidents reported