On Tuesday June 2nd, 2020 between 06:00 and 08:00 CEST (see below for other time zones) we will be performing routine maintenance on the cloud.eu compute cluster.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance. Your SLIMS Cloud instance will not be available during this time. We apologize in advance for any inconvenience that may be caused.

Time zones:

• 06:00 - 08:00 CEST (Europe)
• 12:00 - 02:00 AM EDT (U.S. Cambridge, Canada, Toronto)
• 9:00 - 11:00 PM PDT (U.S. Seattle)
• 10:00 - 12:00 PM MDT (Canada Calgary)

Please contact your SLIMS project lead, with any questions or concerns.

On Saturday May 30th, 2020 at 8:30 PM (U.S. PST), Agilent Site Reliability Engineers will be making modifications on the indexing component for the Stanford instance on the iLab U.S. server. Maintenance is scheduled for 30 minutes and no more than 10 minutes of downtime is expected.

[Saturday May 30th; 1:30 AM (U.S. PST)] - Maintenance complete and Stanford site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday, May 23rd 2020 at 2 AM (U.S. EST). Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 23rd, 2020 at 4 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Agilent Site Reliability Engineers and Network Service Provider will patch reported vulnerabilities on all production environments. Servers and times are listed below:

- Stanford/ Canada: Sunday May 17th at 2 AM (EST).

[Sunday May 17th at 3 AM (EST)] - Vulnerability Patching have been completed and all sites are operational.

- Europe: Sunday May 17th at 7 AM (London)

[Sunday Sunday May 17th at 8:45 AM (London)] - Vulnerability Patching have been completed and all sites are operational.

- Australia: Sunday May 17th at 4 PM (AEST)

[Sunday Sunday May 17th at 6 :05 PM (AEST)] - Vulnerability Patching have been completed and all sites are operational.

Patch is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday May 16th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• API instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 16th, 2020 at 3 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with an questions or concerns.

On Saturday May 9th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be doing a routine maintenance on the following nodes in the U.S. server:

• Full U.S. instance
• DFCI instance
• Catalog Database instance
• API instance
• Kiosk instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 9th, 2020 at 3 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Wednesday May 6th, 2020 at 11:30 PM (CA EDT), Agilent Site Reliability Engineers and Network Team will be making changes to a layer in the Firewall on the Canadian Server instance. Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Wednesday May 6th, 2020 at 12:30 PM (CA EDT)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.